Lead Retail Sales Associate

Baltimore, MD
Full Time
Mid Level

Saatva is the Direct-to-consumer luxury mattress and home furnishings brand that aspires to help every consumer get a great night’s sleep. Experience has shown us that the more we help our customers, the more we sell. To that end, we have dedicated ourselves to being the most helpful brand in our space. Our marketing mission is to answer every question a consumer might have about mattresses, sleep, and sleep health, to ensure that every consumer finds the right mattress for them--even if it’s not ours.

The Viewing Room is an extension of our Saatva website. A beautiful, friendly, interactive, pressure free environment that will allow consumers to view and experience our luxury products. As of 2024, we have successfully launched 16 Viewing Rooms. Our Baltimore store will be located at 1001 Fleet Street, Baltimore, MD, 21202.

Each Lead Sleep Guide plays a pivotal role here at Saatva, working closely with the VR Manager to achieve exceptional sales in a non-commissioned, pressure-free environment. This individual will assist in maintaining a positive company culture, ensuring team productivity, and providing guests with an exceptional shopping experience. The Lead Sleep Guide also ensures that the entire team is knowledgeable in giving guests a first-class experience not only in person but over the phone and on chat. If you're passionate about quality products, possess strong leadership skills, and thrive in a dynamic environment, we want to hear from you.

What You Will Do:

  • Meet and exceed specific sales goals in collaboration with the Viewing Room Manager
  • Promote a positive company culture through team building and mentorship
  • Maintain an organized and multitasking-oriented approach to daily tasks
  • Build rapport effortlessly with customers to provide a knowledgeable and exceptional shopping experience
  • Assist in management tasks as needed to keep the team focused on delivering a first-class experience
  • Utilize computer skills and related software to enhance productivity
  • Maintain a clean and healthy work environment that reflects Saatva's commitment to quality
  • Ensure scheduling aligns with Manager's Days Off to optimize team efficiency

What you will need:

  • Strong Customer Service experience with a minimum 2 years of consumer facing experience, preferably in luxury products.
  • Superior coaching and mentoring skills.
  • Dynamic, articulate, and affable personality with strong communication skills
  • Passionate about quality products and dedicated to delivering exceptional customer service
  • Strong leadership skills with the ability to lead by example and motivate a team
  • Comfortable working in a fast-paced and dynamic environment
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously
  • The ability to work a retail schedule which includes weekends, and sale holidays.

What’s In It For You

  • Competitive Compensation: $25-$31/HR 
  • Medical, Dental and Vision Insurance Available
  • Paid Vacation
  • Bonus Program
  • 401K Employer Match
  • FSA/HSA/Commuter Benefits Available
  • Employee Referral Bonus
  • Blink Discounted Gym Membership
  • Employee Discounted Products
  • Friends and Family Discounts
  • Dynamic and dedicated team

Sound Like a Good Fit? We’d love to talk to you!

Equal Employment Opportunity:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.

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