Order Management Specialist

Remote
Full Time
Fulfillment
Experienced

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, and we embrace the idea of total life success: empowering each other to improve ourselves in all aspects of our lives.  We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.

Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace. 

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.

Position at Saatva

Saatva is seeking a self-motivated, detail-oriented Order Management Specialist / Logistics Coordinator to join our Orders and Operations team. In this role, you will play a key part in overseeing the customer order and delivery process for one of the fastest-growing e-commerce companies in the home furnishings industry.

You will act as a vital link between our 150+ delivery locations, 15 U.S. manufacturing partners, and customer service team to ensure smooth fulfillment and on-time deliveries. This role operates Monday through Friday, 9 AM - 5 PM EST.

What You’ll Do

  • Manage daily order flow within your assigned region.
  • Oversee the movement, distribution, and storage of merchandise across partnered factories and warehouses.
  • Track incoming customer orders and outgoing shipments to ensure timely deliveries.
  • Ensure smooth shipping and delivery scheduling, accurate merchandise handling, and customer order fulfillment.
  • Assist in resolving any fulfillment-related concerns.
  • Build and maintain strong relationships with delivery partners and manufacturing teams.

What We’re Looking For

  • 1-2 years of experience in order management or logistics coordination.
  • Strong communication skills (verbal and written).
  • Exceptional attention to detail and organizational skills.
  • Ability to multi-task, problem-solve, and work independently or within a team.
  • Passion for providing an excellent customer experience.
  • Proficiency in Microsoft Word and Excel (V-lookups preferred).

What We Offer

  • Medical, Dental, and Vision Insurance
  • Paid Vacation & Bonus Program
  • 401K with Employer Match
  • FSA/HSA & Commuter Benefits
  • Discounted Gym Membership 
  • Employee and Friends & Family Product Discounts
  • A dynamic and collaborative team environment
The salary for this position ranges from $50,000 to $60,000, depending on the candidate’s experience, skills, and qualifications. In compliance with local regulations, the salary for employees based in New York City is set at $62,500. Compensation will be determined based on a comprehensive evaluation of the candidate’s background and expertise.
 

Sound Like a Good Fit? We’d love to talk to you!  
 

Equal Employment Opportunity

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.

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